Warranty

Each Tilson home is provided with a limited warranty. The home is warranted on three levels. There is a one year workmanship and material warranty, a two year warranty for plumbing, electrical and HVAC delivery systems, and a ten year major structural component. Each level comes with a set of performance standards that each element of the home must meet before the warranty is activated. Additionally, manufacturers' warranties cover many items in the home. Tilson has contracted with Professional Warranty Services Corporation (PWSC) to administer the limited warranty. However, Tilson’s dedicated warranty department is the contact for any work that needs to be done under our limited warranty.  

Home Introduction & Maintenance Guide

 

Tilson assists our customers in facilitating service on their new home. Information is available seven days a week, twenty-four hours a day at 1-888-214-8921.

Click here to submit a warranty request. 

Click here to view Samples of our PRODUCT WARRANTIES


"The materials that they used are quality, they build a sound house and as a result, our electric bills are cheaper.  Our home is 2x the size of our last home, but our utility bills are cheaper."

— Sandra Fithian, Springtown

"The no construction loan helped a lot financially. We didn't have to dip into our retirement savings to front all the money to get started on our home. "

— Sandra Fithian, Springtown

"The whole experience was just a joy!"

— Charles and Eddayln Bailey, Kerrville

"Tilson's quality of homes exceeded our expectations, it's everything we've dreamed about."

— Michael and Gina Boren, San Antonio

"We've had absolutely nothing go wrong with the house for the 14 years that we've had it. We've had zero in the way of issues so we figured for our next home - no sense in fighting success!"

— Eugene Duffy and Karen Reed, Helotes

"Everyone at the model home center was friendly and courteous and we loved our experience there.  It was why we came back to Tilson. "

— Bill and Patty Whigham, Crockett

"Anytime we know someone who is getting ready to build, we tell them you're making a mistake if they don't talk to someone at Tilson first."

— Michael and Debora Shields, Boerne

"With Tilson, we were able to walk in and get exactly what we wanted without any hassle"

— Amanda Srubar, El Campo

"Building our house was the most rewarding experience and we've had absolutely no problems."

— Carl and Vicki Luckenbach, Fredericksburg

"Tilson's Easybuy program helped us out tremendously"

— Rita Middletown, Montgomery

"Tilson puts their very best quality in all the homes they build."

— Greg and Barbara Nefford, Blanco